Frequently Asked Questions

1. What areas do you cover?
These are the main areas we cover, but if we are outside of these, please feel free to ask if we can provide a service for you.
Ongar, North Weald, Epping, Harlow, Theydon Bois, Loughton, Abridge, Buckhurst Hill, Woodford

2. Are you insured?
Yes through Cliverton Insurance

3. How many dogs do you walk at one time?
We will always try & accommodate what the client wants. So, if you want your dog to have an individual walk then we can do that. If, however, you would like your dog to go out with some doggy friends, then we will only walk a maximum of 4 dogs in public areas. This is because this is what our insurance covers & we are also very conscious of other people in public, and we feel 4 is the maximum number one person can have 100% control of and clean up after. For people’s information, Epping Forest DC & Corporation of London are also looking into implementing new laws to restrict dog walkers to a maximum number of 4 dogs per walker, due to numerous complaints they receive about walkers taking out numerous dogs.

4. How many visits a day will you visit?
Basically, as many times as you require! We tailor our services around you & your pets, so you can go away feeling totally relaxed knowing your pets are being looked after!

5. If my pet is ill, will you take it to the vets?
Of course. We will have a free introductory meeting with you & your pet(s) beforehand & obtain all the important information we require, including contact details, vet details etc. We will always try & take your pet to your registered vet but if we can’t for whatever reason we will go to a local vet where we have a very good working relationship. We will of course always keep you fully informed by email, text or phone.

6. What happens if I’m delayed coming back from holiday?
We will continue to feed your pet(s)! Unless specifically requested we will not return keys until we know you are home. Having over 12 years experience, we have come across these problems, with volcanic ash, fuel strikes, weather problems, and are fully equipped to deal with these problems!

7. If you’re away can someone else look after my pets/ walk my dog?
Yes, we will always do our best to cover for our own holidays! Pet Chums consists of me, Jenny, Rita, Pat and Denise.